Privacy Policy

Last Updated: June 15, 2024

1. Introduction

Pizzaiolo ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (pizzaiolo.ca), use our mobile application, or place an order with us (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Create an account
  • Place an order
  • Sign up for our newsletter
  • Participate in promotions or surveys
  • Contact our customer service

The personal information we may collect includes:

  • Name
  • Email address
  • Phone number
  • Billing and delivery address
  • Payment information
  • Order history

2.2 Automatically Collected Information

When you access our Services, we may automatically collect certain information about your device and usage, including:

  • IP address
  • Browser type
  • Operating system
  • Device information
  • Usage patterns
  • Time spent on pages
  • Pages visited
  • Referring website addresses

2.3 Cookies and Similar Technologies

We use cookies, web beacons, pixel tags, and similar technologies to collect information about your browsing activities and to distinguish you from other users of our Services. These technologies help us:

  • Remember your preferences and settings
  • Understand how you use our Services
  • Enhance your user experience
  • Personalize content and advertisements
  • Analyze the performance of our Services

You can control cookies through your browser settings and other tools. However, if you block certain cookies, you may not be able to register, login, or access certain parts or make full use of the Services.

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Process and fulfill your orders
  • Create and manage your account
  • Provide customer support
  • Send transactional messages and order updates
  • Send marketing communications (with your consent)
  • Personalize your experience
  • Improve our Services
  • Conduct research and analysis
  • Detect, prevent, and address technical issues or fraudulent activities
  • Comply with legal obligations

4. How We Share Your Information

We may share your information with:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

4.2 Business Partners

We may share your information with our business partners to offer you certain products, services, or promotions.

4.3 Legal Requirements

We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

4.4 Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4.5 With Your Consent

We may disclose your personal information for any other purpose with your consent.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access personal information we hold about you
  • The right to request correction of your personal information
  • The right to request deletion of your personal information
  • The right to withdraw consent
  • The right to opt-out of marketing communications
  • The right to lodge a complaint with a supervisory authority

To exercise these rights, please contact us using the details provided in the "Contact Us" section below.

7.1 Canadian Privacy Rights

For Canadian residents, under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws, you have the right to access, correct, and request deletion of your personal information held by businesses. You may also withdraw your consent to our processing of your personal information, subject to certain exceptions required by law.

8. Children's Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

9. Third-Party Websites

Our Services may contain links to third-party websites and applications. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to read the privacy policy of every website you visit.

10. Analytics and Advertising

We may use third-party Service Providers to monitor and analyze the use of our Services, including:

  • Google Analytics: For more information on the privacy practices of Google, please visit the Google Privacy Policy.
  • Facebook Pixel: For more information on Facebook's privacy practices, please visit the Facebook Privacy Policy.

We also use these tools for advertising purposes. You can opt out of targeted advertising by visiting:

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: [email protected]
  • By phone: +445993967245
  • By mail: 4 Shaw Motorway, Sebastianland LL14 5NR